Return Policy. If you are not fully satisfied with any shipments, you may return any unopened containers within 30 days of receipt for a full refund less shipping and handling charges, expedited shipping and handling costs and any duties or international taxes as the case may apply. Send an email to firstname.lastname@example.org for requesting return instructions. We reply to all customer service emails within 48 hours. Please give your credit or debit card issuing bank 3-10 days for any refunds to be settled on your account. Cancellation Policy. You may cancel any order prior to the shipment of that order by sending an email to email@example.com. Note that to cancel future subscription orders you may do it yourself by accessing your subscription account or by sending an email to firstname.lastname@example.org.